Refund policy

Last updated: October 26, 2026

No Returns on Custom Products.

• All products are made to order to your specifications. Because each order is produced individually, we do not accept returns or exchanges for change of mind, size, or design preference.

Order Cancellation.

• You may cancel your order free of charge within 24 hours of placing it. After 24 hours, production may have begun and cancellation fees may apply.

Damaged or Defective Items.

• If your order arrives damaged or with a manufacturing defect, notify us in writing (by email or online chat) within 14 days of delivery, with clear photos and/or videos of the issue and the original packaging. After verification, we will resolve the issue in one of the following ways — no product return is required:
• Remake & Reship — we reproduce the defective item and ship a replacement at no cost; or
• Partial Refund — a refund assessed case by case based on the affected part or the item's value.

Claims submitted after 14 days, or caused by improper installation, misuse, unauthorized modification, or normal wear and tear, are not eligible.